Privacy Policy

This Privacy Notice serves as a notice for those visiting and using the website https://ptmatic.com.mt/. It notifies the users of the website and the Company’s services about how the Company processes their personal data and for what purpose. This policy also provides further information relating to the processing of personal data, as required under Data Protection Legislation.

INTRODUCTION  

P.T. Matic Environmental Services Limited (hereafter “PT Matic”, the “Company”, “we”, “us” or “our”) respects the privacy of all those visiting its website and is dedicated to protect the personal data it processes. This privacy notice has the aim to inform you how PT Matic will process any personal data collected during from this website or from any relationship which you may have with PT Matic. It also highlights the user’s privacy rights and how the law protects each user.

Please refer to the Glossary, at the end of this notice, to understand the meaning of some of the terms used throughout the privacy notice.

This privacy notice was last updated in October 2022. Historic versions of the privacy notice can be obtained by contacting us on the contact details listed below.

PURPOSE OF THIS PRIVACY NOTICE  

This privacy notice aims to give you information on how PT Matic collects and processes your personal data through your use of this website, including any data you may provide through this same website when you browse through the website and when contacting us through the different methods available from the website, such as the contact form, subscribing to our newsletter and sending us an email.

This website is not intended for children and thus we do not knowingly collect data relating to those under the age of 16. 

ABOUT US

CONTROLLER  

P.T. Matic Environmental Services Limited (C17720) is the data controller responsible for the processing of personal data as well as the operator of this website.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS  

Name of DPO: Sacha Said

Email address: [email protected]

Postal address: Head Office, San Gwakkin Road, Imrieħel BKR 3000

Telephone number: 25490474

We would, however, appreciate the chance to deal with your concerns before you approach the IDPC so please contact us on any of the above contact details in the first instance.

ACCURATE DATA 

It is in your interest and also important that the personal data we hold about you is accurate and current. We thus ask you to keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS  

This website does not link to third-party websites, unless you visit the link to the careers website within it. Clicking on any of the third-party links in the careers portal or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit when you leave this website.

THE DATA WE COLLECT ABOUT YOU  

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include anonymous data (data where the identity has been removed).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name and last name.
• Contact Data includes postal address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this portal.
• Communications Data includes your preferences in receiving communication from us.

HOW DO WE COLLECT YOUR PERSONAL DATA?  

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you -

-          apply for our products or services;

-          subscribe to our newsletter; or

-          using our contact us form on our website.

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from third parties as set out below:

Technical Data from the following parties:

• Analytics providers [such as Google based outside the EU]
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Credit Info based inside the EU.

HOW THE COMPANY USES YOUR PERSONAL DATA  

We will use the personal data which we collect about you for the following purposes:

• Where we need the personal data for the performance of the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• In certain cases, where we have obtained your explicit consent.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

OPTING OUT  

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

COOKIES  

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. For more information about the cookies we use, please click here.

CHANGE OF PURPOSE  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA  

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS  

The Company does not transfer your personal data outside the European Economic Area (EEA). 

DATA SECURITY  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

DATA RETENTION  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

YOUR LEGAL RIGHTS  

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights have been listed below. Further information about each right may be found in the Glossary at the end of this privacy notice.

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

NO FEE USUALLY REQUIRED  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

GLOSSARY  

Data Protection Legislation means (i) unless and until the General Data Protection Regulation is no longer directly applicable in Malta, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in Malta and then (ii) any successor legislation to the GDPR or the Data Protection Act (Ch. 586 of the Laws of Malta).

LAWFUL BASIS  

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

YOUR LEGAL RIGHTS AS A DATA SUBJECT  

Right of Access

You have a right to ask Us whether We are processing any personal data which concerns You and if this is the case, You shall have the right to access that personal data as well as the following information:

- What Personal Data We have,

- Why We process them,

- Who We disclose them to,

- How long We intend on keeping them for (where possible),

- Whether We transfer them abroad and the safeguards We take to protect them,

- What Your rights are,

- How You can make a complaint,

- Where We got Your Personal Data from and - Whether We have carried out any automated decision-making (including profiling) as well as related information.

Right to Rectification

You have a right to ask us to have any inaccurate or incomplete personal data relating to You rectified and/or completed.

Right of Erasure (the “right to be forgotten”)

You have the right to ask Us to delete Your Personal Data and We shall comply without undue delay but only where:

- The Personal Data are no longer necessary for the purposes for which they were collected; or

- You have withdrawn Your consent (in those instances where We process on the basis of Your consent) and We have no other legal ground to process Your Personal Data; or

- You shall have successfully exercised Your right to object (as explained below); or

- Your Personal Data shall have been processed unlawfully; or

- There exists a legal obligation to which We are subject; or

- Special circumstances exist in connection with certain children’s rights.

In any case, We shall not be legally bound to comply with Your erasure request if the processing of Your Personal Data is necessary to comply with a legal obligation imposed on Us.

Right to Restriction of Processing

You have the right to ask Us to restrict the processing of Your personal data. However, You are only able to exercise this right where:

• The accuracy of Your Personal Data is contested (see the right to data rectification above), for a period enabling Us to verify the accuracy of the Personal Data; or
• The processing is unlawful and You oppose the erasure of Your Personal Data; or
• We no longer need the Personal Data for the purposes for which they were collected but You need the Personal Data for the establishment, exercise or defence of legal claims; or
• You exercised Your right to object and verification of Our legitimate grounds to override Your objection is pending.

Should You successfully exercise this right, We would only be in a position to process Your personal data:

• Where We have Your consent; or
• For the establishment, exercise or defence of legal claims; or
• For the protection of the rights of another natural or legal person; or
• For reasons of important public interest.

Right to Data Portability

You have the right to ask Us to provide You with Your personal data which You would have previously provided to Us. We will provide You such data in a structured, commonly used, machine readable format, or (where technically feasible) We may have the data sent directly to another Data Controller, provided this does not adversely affect the rights and freedoms of others. You may only exercise this right where:

• The processing is based on Your consent or on the performance of a contract with You; and
• The processing is carried out by automated means.

Right to Withdraw Consent

Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Right to Object to Processing

In certain instances, You have the right to object to the processing of Your personal data. Where we are only processing Your personal data on the basis of one of the following purposes:

• The processing is necessary for the performance of a task carried out in the public interest; or
• When processing is necessary for the purposes of the legitimate interests pursued by Us or by a third party,

the processing shall only cease where the Data Controller has not provided compelling and legitimate grounds which outweigh the objections raised by You in such a request and which require the processing to continue.

Where Your data is being processed for direct marketing purposes, You have the right to object to the processing of Your personal data at any time.

In all other instances apart from those listed above, this general right to object shall not subsist.

Right to Lodge a Complaint

As a Data subject You may at any time lodge a complaint with any relevant Data Protection Supervisory Authority should You feel that any of Your rights have been impinged by The Company. The Competent Supervisory Authority in Malta is the Office of the Information and Data Protection Commissioner (‘IDPC’).

The supervisory authority in Malta is the Office of the Information and Data Protection Commissioner.

Name:                  Information and Data Protection Commissioner

Address:              Level 2, Airways House, High Street, Sliema

Email:                   [email protected]

Website:              https://idpc.org.mt/en/Pages/contact/complaints.aspx

Landline:              2328 7100

Notwithstanding this right, We kindly ask You to please attempt to resolve any issues You may have with Us prior lodging a complaint with the IDPC.

It is important to note that notwithstanding such rights, The Company may still refuse such request if it can reasonably justify such decision. Such refusal does not prohibit You from lodging a complaint with the relevant data protection authority.